The Customers section in Line Loyalty gives you full visibility and control of each customer’s loyalty profile. You can view their activity, rewards, point history, VIP tier progress, referral activity, and manually update their loyalty status when needed.
This article explains how to:
View detailed customer activity
Manage and adjust customer points manually
Update a customer’s VIP tier
Monitor rewards and referral history
🔎 Accessing Customer Details
Go to your Line Loyalty dashboard
Click Customers in the left menu
Select a customer and click Edit to view their profile
This opens the Customer Detail View, where you can see:
Section | Description |
Loyalty Activity | Full history of earned and spent points |
Active Rewards | Referral and redeemed discounts linked to the customer |
Orders | Shopify orders associated with the customer |
Loyalty Summary | Points earned, spent, and number of rewards redeemed |
VIP Tier | Current tier and progress |
Referral Link | Customer’s unique referral link & referral code |
Loyalty Point Balance | Current point total |
✏️ Manually Update Customer Points
You can adjust customer points at any time, useful for customer support, gift bonuses, corrections, or manual reward campaigns.
✅ To update point balance:
Open a customer profile from Line Loyalty → Customers → Edit
Find the Loyalty point balance panel
Click Update balance
Enter:
Point amount (+ to add, – to deduct)
Reason (e.g. "Manual adjustment", "Goodwill compensation")
Click Save
✔️ The update is logged and immediately reflected in the customer’s point balance and loyalty activity.
🏅 Manually Update a Customer’s VIP Tier
If you want to promote a special customer or correct a tier assignment, you can manually override their VIP tier.
✅ To change a VIP tier:
In the customer profile, scroll to VIP Tier in right sidebar
Click Update tier
Select the new tier (e.g. Silver, Gold)
Save changes
💡 Note: Tier progress can still reset based on your VIP settings (if enabled under VIP Tier Progress Expiry).
🎁 View and Manage Active Rewards
In Active Rewards, you’ll see all active discount codes generated for the customer through loyalty redemptions or referrals.
View the Reward type, Discount code, and Expiry date
Click Delete to revoke a reward (useful for abuse prevention or error correction)
🔗 Referral Activity
Scroll to the Referral Link section to view:
The customer’s unique referral link
Referral code they can share
Number of referrals (tracked in Loyalty Summary and Activity tabs)
This helps you monitor referral engagement and reward your best promoters.
✉️ Customer Email Notifications (Optional)
From the Customers screen, you can enable:
Points Earned Email Notifications
Sends an automatic email whenever customers earn new points.
Enable this at the top of the Customers page by toggling Enable Points Earned Email Notification.
🛠 Common Use Cases
Scenario | Action |
Customer didn’t receive points for an order | Manually add points |
Reward abuse or fraud | Remove points or revoke reward |
VIP customer upgrade for loyalty | Manually raise tier |
|
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Customer service compensation | Add bonus points |
✅ Best Practices
Add clear reasons when updating point balances—helps with team audit history
Avoid frequent manual changes—set clear earning rules instead
Review VIP Tier settings before manually adjusting tiers
Use point expiration settings to keep accounts clean and active
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